1. Introduction
Disability Huntingdonshire (DISH) is a registered charity in the UK (Charity Number 1061702) and we are the Data Controller of the personal data we collect about you. As the Data Controller of your personal data, we are responsible for what data is collected and how this is processed.
This privacy notice, or privacy policy, explains how our charity process your data and explains the rights you have around your data. This privacy notice covers our clients, donors, funders, partners, suppliers, subscribers and those that contact our charity.
You can contact us by:
Email: info@dish.org.uk
Post: Disability Huntingdonshire, The Maple Centre, Oak Drive, Huntingdon, PE29 7HN
Phone: 0330 3553 256
2. Definitions
Personal data is any information that relates to a living identifiable person. This data can include your name, contact details, date of birth and other identifiable information.
Special categories of data include information relating to your race or ethnic origin, religious, political, or other beliefs, physical or mental health, genetic or biometric data or sexual orientation.
3. What data do we collect?
We currently collect and process both personal and special categories of data during your engagement with us.
4. How do we collect your data?
Most of the personal data we process is provided to us directly by you. We collect data and process data when you:
- Register with us, using our referral form.
- Complete our contact form on our website.
- Engage with our staff or volunteer either on the phone, by email or face-to-face.
- Complete a survey or provide feedback.
- Visit or use our website or social media channels.
5. How will we use your data?
Our charity collects your data so we can:
- Maintain contact with you in order to provide you with support from out service.
- Share our latest newsletter and share relevant information.
Our lawful basis for processing your information include:
- Your consent. You can remove your consent at any time by contact us.
- We have a contractual obligation.
- We have a legal obligation.
- We have a vital interest.
- We have a legitimate interest.
6. Sharing personal data
We will never share your data with other organisations or charities without your express permission. However, there may be times when we will need to share for legal or statutory obligations.
7. Marketing and Fundraising
Our charity may wish to send you information about special events you might be interested in attending.
If you have agreed to receive communications from us, you may always opt out at a later date.
You have the right at any time to stop us from contacting you at any time. If you no longer wish to be contacted for marketing purposes, please get in touch and we will remove your information from our database.
8. How long do we keep your data for?
Some retention periods are based on legal or contractual requirements, whilst other consider practical needs. One the retention period expires, we will securely destroy the data we hold unless we are legally required to keep the data for longer, or if there are other justifiable reasons to do so.
Further guidance on exact retention periods can be found in our Document Retention Policy, that can be requested by contacting us using the details above.
9. What are your data protection rights?
Our charity would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request our charity for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that our charity correct any information you believe is inaccurate. You also have the right to request our charity to complete the information you believe is incomplete.
The right to erasure – You have the right to request that our charity erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that our charity restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our charity’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that our charity transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via info@dish.org.uk.
10. Withdrawing consent
If we are relying on your consent to process your data, you may withdraw your consent at any time. To withdraw consent, please contact us using the details above.
11. Private policies of other websites
Our website may contain links to other websites. However, our privacy policy applies only to our website, so if you click on a link to another website, you should also read their privacy policy.
12. Changes to our privacy policy
Our charity keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated in July 2023.
13. Queries
For information on your rights, if you wish to exercise your rights or for any queries you may have on your data, please contact our Data Protection Lead on
14. Complaints
If you wish to make a complaint regarding your data, please contact our Data Protection Lead or follow our complaints process which can be found on our website.
If you are not satisfied with the response from DISH, you have the right to complain to the Information Commissioners’ Office (ICO) about the way in which we process your personal data. You can find out more on your rights and how to make a complain on the ICO’s website – www.ico.org.uk.
